Meridel blogCustomer-feedback analytics for small software teams.https://ledger.themes.dev/enLink a theme to the roadmap and see what the next release answershttps://ledger.themes.dev/blog/linking-themes-to-the-roadmap/https://ledger.themes.dev/blog/linking-themes-to-the-roadmap/Themes can now be tied to items on your roadmap. Meridel shows the share of this month's feedback each item answers, and tells the people who asked when it ships.Wed, 21 Oct 2026 00:00:00 GMTProductWhy we stopped asking support to tag ticketshttps://ledger.themes.dev/blog/reading-feedback-without-tags/https://ledger.themes.dev/blog/reading-feedback-without-tags/Tags looked like a cheap way to sort feedback. In the eleven teams we studied, they were neither cheap nor sorted. Here is what we saw.Wed, 30 Sep 2026 00:00:00 GMTResearchHow Meridel groups a thousand messages into six themeshttps://ledger.themes.dev/blog/how-we-group-feedback/https://ledger.themes.dev/blog/how-we-group-feedback/The three steps between a raw support ticket and a theme on your board, what each one costs, and where we still ask a person to decide.Wed, 09 Sep 2026 00:00:00 GMTEngineeringA planning meeting in forty minuteshttps://ledger.themes.dev/blog/a-planning-meeting-in-forty-minutes/https://ledger.themes.dev/blog/a-planning-meeting-in-forty-minutes/The agenda we use every month to go from a list of themes to a decision about what to build next, with the time each part takes.Wed, 19 Aug 2026 00:00:00 GMTProductMasking personal data before it is storedhttps://ledger.themes.dev/blog/masking-personal-data-before-storage/https://ledger.themes.dev/blog/masking-personal-data-before-storage/Names, email addresses and phone numbers are removed from feedback before Meridel keeps it. How the masking works, and what it does not catch.Wed, 29 Jul 2026 00:00:00 GMTEngineeringFive questions we ask customers who leavehttps://ledger.themes.dev/blog/five-questions-for-churned-customers/https://ledger.themes.dev/blog/five-questions-for-churned-customers/A short exit interview tells you more than a cancellation survey. These are the five questions we ask, and why each one is there.Wed, 24 Jun 2026 00:00:00 GMTResearchWhat we learned from our first hundred teamshttps://ledger.themes.dev/blog/what-we-learned-from-our-first-hundred-teams/https://ledger.themes.dev/blog/what-we-learned-from-our-first-hundred-teams/A hundred workspaces in, these are the four things that surprised us about how small software teams use their feedback.Wed, 27 May 2026 00:00:00 GMTResearch