Customer feedback, sorted
Hear what every customer is asking for, in one list
Meridel reads your support tickets, sales-call notes and survey answers, groups them into themes, and shows which ones your roadmap already answers.
Free for one workspace. No card needed.
Product teams at these companies read their feedback in Meridel
How it works
From a thousand messages to six things worth building
Connect the places customers already talk to you. Meridel does the sorting, you make the calls.
Every source in one place
Help-desk tickets, call notes, survey answers and app reviews arrive in one stream, with the account they came from.
Themes, not tags
Similar requests gather into one theme on their own, even when customers use different words for the same thing.
The quotes stay attached
Every theme keeps the messages behind it, so the case for a feature is always one click from the source.
Linked to the roadmap
Tie a theme to a planned item and see how much of this month’s feedback the next release answers.
Told when a theme grows
A weekly digest, and an alert when a theme doubles or a large account joins it.
Reports people read
Share a theme as a one-page summary with its quotes and accounts, ready for the planning meeting.
Themes
One theme, with all the evidence behind it
Open a theme and see every message in it, the accounts that asked, and whether it is growing. No spreadsheet of tags to keep up to date.
- Grouped by meaning, not keywords
- Mentions per week and per account
- Merge or split a theme by hand
Roadmap
Know what the next release answers before it ships
Link themes to the items on your roadmap. Meridel shows the share of feedback each item answers, so planning starts from what customers asked.
- Share of feedback per planned item
- Accounts waiting on each item
- A note to every asker when it ships
Less reading, more deciding
- Saved per planning cycle
- 9 h
- Compared with sorting feedback by hand in a shared sheet.
- More feedback read
- 3×
- Once support, sales and surveys land in the same place.
- Of requests answered
- 41%
- By the next release, in teams that link themes to the roadmap.
Example figures for this demo.
Made for small teams with a lot to read
Set up in an afternoon
Connect a help desk, forward call notes by email and upload a survey export. No engineers needed.
Private by default
Personal data is masked before it is stored. Choose where your workspace is hosted.
For the whole team
Support, sales and product see the same themes, each with the view they need.
Customers
Teams that plan from what customers say
“Our planning meeting used to start with an argument about what customers want. Now it starts with the list.”
Maren HoltHead of product, Ostra“Support finally sees their tickets turn into roadmap items. That alone changed how the team writes them.”
Idris CallowaySupport lead, Northpine“We found our most requested feature was asked for in three different ways. Meridel put them in one theme on day one.”
Sofia LindqvistFounder, Quillon
Read this month’s feedback by Friday
Connect one source and see your first themes in a few minutes.
Free for one workspace.