Link a theme to the roadmap and see what the next release answers
- Product
Themes can now be tied to items on your roadmap. Meridel shows the share of this month's feedback each item answers, and tells the people who asked when it ships.
Ines Varga
Blog
Notes on hearing customers
How small software teams read feedback and decide what to build, from the people who make Meridel.
Why we stopped asking support to tag tickets
- Research
Tags looked like a cheap way to sort feedback. In the eleven teams we studied, they were neither cheap nor sorted. Here is what we saw.
Oona Pettersen
How Meridel groups a thousand messages into six themes
- Engineering
The three steps between a raw support ticket and a theme on your board, what each one costs, and where we still ask a person to decide.
Tomas Reyner
A planning meeting in forty minutes
- Product
The agenda we use every month to go from a list of themes to a decision about what to build next, with the time each part takes.
Ines Varga
One email a month
New posts and what we changed in Meridel, in one short email.